Naza Kia Customer Careline I

The official name for Kia Malaysia's customer service is Naza Kia Customer Careline. The hotline is 1-800-888-KIA (542).

Yesterday (Monday; 21 Dec 09), I called Customer Careline to lodge a report on the Kia Forte's headlight condensation defect. Two items which I wanted them to look into are,

1. Service centre do not want to write a report on the headlight condensation defect. They will write a report only if I have a photograph of the headlight condensation. Why are they reluctant to write down in the service order what I've reported?
2. Since this is a known defect, why aren't the mechanic informed about it. Kia should have a solution by now.

The Customer Careline personnel told me they will investigate the matter and get back to me. Lets see how will they handle this issue.

PS: After the call to Customer Careline, I posted the defect in MyForte (Facebook). One of the guys told me to read Kia Forte's manual page 7-56 "after driving in heavy rain or washing, headlight and tail light lenses could appear frosty...". Its sound like a "defect" that Kia do not want to fix or they "normalise" the "defect" to a non-issue. Now I'm beginning to wonder, which car manufacturer would inform their customer that, headlight condensation is normal and non-issue? Guys.. please do let me know if you find one coz I really would like to know.